How do I raise an issue with the car during the inspection window?
If something doesn't match the listing after delivery, who do I actually talk to and how do I start that process? I want to handle it correctly if it comes up.
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asked Aug 6, 2024, 8:16 AM by Kate T.
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Contact your Sales Agent within the 10-day window as soon as you spot a discrepancy. Document it with photos and reference the specific lines of the inspection report or listing. The sooner you raise it, the smoother the resolution - don't wait until the window is almost closed.
Be specific and factual. Point to exactly what the report said versus what the car actually has. A clear, documented case gets resolved much faster than a vague complaint.