Is it normal for the agent to be my only point of contact?
Since winning, all my communication has been with a single Sales Agent. Is that normal for online car auctions, or should I be able to reach someone else too?
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asked Jun 4, 2024, 12:29 PM by Kate T.
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Yes, having a dedicated Sales Agent is standard. They're assigned to guide you from bid through deposit, delivery, and title. It's actually a good thing - one person who knows your file beats being bounced around a call center.
My agent was responsive throughout, but I also kept all communication in writing so I had a record. That's just good practice for any purchase this size.